Sorry to hear you're experiencing difficulties getting access to your account. It can be frustrating when you're locked out, but don't worry, we're here to help!
Check your spam folder
The most common reason you can't find the password reset email is because it landed in your spam or junk folder. Sometimes, email filters can be a little overzealous and mistakenly mark legitimate emails as spam. So, before anything else, make sure you check your spam folder. You never know, that important email might just be hiding in there!
If you do find the email in your spam folder, you can simply mark it as "not spam" or add our email address to your contacts or whitelist. This will ensure that future emails from us will go straight to your inbox. It's always a good idea to periodically check your spam folder, just in case any important emails slip through the cracks.
Double-check your email address
Another common reason why you may not be receiving the password reset email is because you accidentally entered the wrong email address during the password reset process. It happens to the best of us, especially if we have multiple email accounts or tend to mistype our email addresses. So, it's worth giving it another shot.
To do this, head over to our login page and click on the "Forgot password?" link. This will take you to the password reset page, where you can enter your email address again. Make sure you double-check the spelling and ensure that it matches the email address associated with your account. Once you've entered the correct email address, click on the "Reset Password" button and wait for the email to arrive in your inbox.
Contact our support team
If you've checked your spam folder and verified that the correct email address was entered, but you're still not receiving the password reset email, don't panic. We're here to assist you. Sometimes, technical glitches or network issues can cause emails to get lost along the way, but rest assured, we have other options to help you regain access to your account.
The best course of action in this situation is to contact our support team through the chat on our website.
Once your identity is verified, our support team will be able to assist you in recovering your account. We can manually reset your password or provide you with alternative methods to regain access, depending on your specific situation.